We will always ship your order the same day if you ordered before 2pm and the product is in stock. Orders made on weekends or holidays will be shipped the next business day.
Of certain product groups (some kids T-shirts, sweaters, hoodies,…) we have no or very limited stock due to small demand. These are then prepared for you on demand. In your order confirmation you will then see the words “Backordered” behind the product. This means that your order may take up to 1 or 2 days longer to arrive.
If you have any questions about this, please do not hesitate to contact us at info@delponte.be. We will answer your mail as soon as possible.
Shipping within Belgium:
We charge a small fee for shipments under €100.
Home delivery: €10
During checkout you can choose home delivery.
Free delivery from €100!
Shipping in the EU:
We ship with bpost or DPD, depending on which carrier offers the cheapest and best service to this destination.
There is always free delivery from €150 for the whole European Union.
Cost depends on the destination
During the ordering process, you can calculate the shipping costs based on the address you provided.
Terms & Conditions
The customer may notify Delponte within 14 calendar days of receiving the product that they wish to exercise their right to revoke without being liable to pay any damages on that account and without having to give any reasons.
The customer has to cancel the complete order or a part of the order by sending us a request through our contact form and including the following information: order number, date of order, shipping address & products (including the name, colour and size of each item) and their quantity.
When the customer revokes the order or a part from the order, the order has to be sent back 14 days after informing.
The right to revoke in respect of products delivered only applies provided the product is also send within 14 calendar days of the customer notifying Delponte that they wish to revoke their purchase. Delponte will wait to refund the customer until the moment Delponte receive legitimate prove that the product has been sent to the address below or when the product arrived at the address below. The product revoked must be sent back as new in its original packaging, in perfect condition and accompanied by the original sales invoice (of which the customer retains one copy) and a completed return document. Any returns for which the sender cannot be identified will be refused. 14 days after the customer received the order, Delponte can no longer accept mails from customers who want to revoke their order.
Returns must be sent to the address below.
Delponte Official
Veldhoekstraat 44
8020 Oostkamp
Belgium
The costs and risks involved in returns will be borne by the customer.
14 days after the customer reported the return of the product and if the products have arrived at the address above or the customer can send prove that he or she has sent the products, purchase price including the shipping costs will be refunded. Under no circumstances can the amount repaid ever exceed what the customer actually paid.
Such refunds will be made as follows:
If a customer has paid for their order by credit card, having examined the products returned, the credit card the customer used to pay for the products returned will be credited, less the sums due or the sales vouchers or discounts used to pay for the order. The customer will be refunded in accordance with the procedures agreed with the bank which issued the card. If the customer paid for their order by some other form of payment, except coupons and vouchers, the refund will be made by being credited to the bank account number they stated on the return voucher.
If discount coupons or vouchers are used, this amount can never be requested back in currency.
When the customer paid with a gift voucher, the order will be refund in the same way. The gift voucher is first upgraded and the remaining amount will be refund by being credited to the bank account number they stated on the return voucher.